Terms of Service
Updated 6 September 2026.
These terms cover the Tradevero CRM and its portals at portal.tradevero.nz (the system). Tradevero owns and runs the system. By signing in you agree to these terms. If you do not agree, do not use the system.
Who can use it
Only people Tradevero has given a login to: Tradevero staff, the providers Tradevero works with and their members, and the clients whose sites Tradevero looks after. Tradevero decides who gets a login, what role it has, and when it ends. There is no self sign-up.
Your account
- Keep your password and the sign-in codes to yourself. Every action taken with your login counts as yours.
- Tell Tradevero straight away if you think someone else has used your login.
- Give correct details and keep them up to date. Tradevero relies on the phone number and email address on your profile to reach you.
- Tradevero can suspend or remove a login at any time to protect the business, its customers or other users.
How you use it
Use the system only for Tradevero's work. Do not:
- copy, export or share records with anyone who is not entitled to them
- enter information you know is false or that you have no right to hold
- try to reach data your role does not show you, or interfere with how the system runs
- upload files that carry malware or that break the law
- use the system to harass anyone or to send unwanted messages
Tradevero keeps a history of changes and sign-ins and reviews it when something looks wrong.
Providers
If you deliver cleaning services with Tradevero, the contracts, offers, commitments and guarantees you accept in the portal are binding in the same way as a signed document. Job logs, check-ins and photos you submit must be truthful. Your separate provider agreement with Tradevero sets out payment, insurance and standards. Where that agreement and these terms differ, the agreement wins.
Clients
If you are a customer, the portal shows the sites, providers, visits and contracts that apply to you. Ratings, sign-offs and tickets you submit go to Tradevero and to the provider involved. Your service agreement with Tradevero sets out pricing and scope.
Content and ownership
Tradevero owns the system and the business records in it. You keep ownership of files you upload, and you let Tradevero store, show and use them to run the work. Do not upload anything you do not have the right to share.
Availability
Tradevero aims to keep the system running at all times but does not promise it. Updates, hosting incidents and maintenance can interrupt it. The system backs itself up every 5 hours. Keep your own copy of anything you cannot afford to lose.
Liability
The system is provided as it is. To the extent the law allows, Tradevero is not liable for loss that comes from using the system or from being unable to use it, including lost profit, lost data or lost time. Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where they apply.
Privacy
The Privacy Policy explains what the system stores about you and who sees it. It forms part of these terms.
Changes
When these terms change, the date at the top changes and the new version applies from then. If you keep using the system after that date, you accept the change.
Law
New Zealand law governs these terms, and the courts of New Zealand decide any dispute about them.
Contact
Questions about these terms go to the Tradevero team through your usual contact.